Q: How do I select a good Kennel / Cattery for my pets?

A: Start Early. The best kennels and catteries will be
booked up weeks, or even months, in advance - particularly
in the peak summer months. Come up with a set of
standard questions, and phone each company in turn and
compare their answers. At the same time, consider whether
the responses were given in a friendly, courteous manner.
Overall professionalism on the telephone often gives a
good indication to their approach and work ethos.

Once you have a short list, go and visit the premises. There
really is no substitute for you seeing things for yourself.
At The Dogotel we want you to visit us. We only ask that
you visit when we are not tending to the animals. You are
welcome to call, without an appointment between 10am
and 3pm 7 days a week.

Q: Can I bring my pets personal bedding?

A: We provide all pets with a bed, but we are happy for
you to bring items that are familiar to your pet.
Please note however we can not guarantee their
safe return should your pet damage them.

Q: Is someone there to take care of the pets in the evenings
or weekends and on holidays when you are not open?

A: We live on the premises and have staff available to tend
our canine and feline guests 24 hours a day, 365 days
of the year.

Q: Can I bring toys and treats for my pet?

A: Yes we encourage you to bring toys and treats for
your pet. Please use some discretion in selecting
toys. Again, we can not guarantee their safe return
should your pet damage them.

Q: Do I need to bring my pet's own food?

A: No, we provide top quality branded food to feed
your pets. However, we are happy for you to bring
your special food if required.

Q: Are the boarding kennels heated?

A: Yes, both our kennels and cattery are centrally heated.
Your pets will stay very comfortable no matter what
the outside temperature or weather is like.

Q: Can my two or more cats share a pen?

A: Yes, if they get along fine, we would encourage
you to board your two cats together.

Q: I have two or more dogs. Can they stay together?

A: Yes, our dog facilities are very large. As long as
your dogs get along together, they may share the
same kennel.

Q: My dog may not go to the toilet during exercise.
Will this be a problem?

A: No, this is not a problem. Normally dogs go to the
toilet in our exercise field. Kennels are checked
regularly to remove any 'slip-ups'.

Q: What if there is an emergency medical problem?

A: We have developed close links with several excellent
veterinarians in very close proximity to Dogotel.
Should any emergency occur then we will call out our
vet straight away. The majority of vet costs are covered
by our insurance, so normally, no fees will be passed to
you for payment. We assure you that your pets will
receive the best attention available. Medication can
also be administered.

Q: What must I bring with me when checking in my pet?

A: The most important item is proof of current vaccinations from your vet. If we can not confirm that your pet is current on all vaccinations, we will not allow your pet to enter our boarding facilities.

Q: Do I have to have the kennel cough vaccination to stay
with you?

A: No we do not insist on the kennel cough vaccination.
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